Introduction to service in Dynamics 365
Enhance and automate business processes using Dynamics 365 customer engagement apps, while incorporating native interconnectivity with Microsoft 365
This course will teach you how to enhance and automate business processes using Dynamics 365 customer engagement apps, while incorporating native interconnectivity with Microsoft 365. You will also learn to support customers efficiently through AI-driven Dynamics 365 Customer Service, improve customer experience with AI-first omnichannel communication in Dynamics 365 Contact Center, and boost first-time resolution rates for on-site workers using AI-driven Dynamics 365 Field Service.
Updated Jan 2026
10 courses found
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- Delivery Format: Virtual Learning
- Date 09 November, 2026 | 9:00 AM to 5:00 PM
- Location: Virtual (Arab Stand)
- Language: English
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- Delivery Format: Virtual Learning
- Date 22 December, 2026 | 9:00 AM to 5:00 PM
- Location: Virtual (Arab Stand)
- Language: English
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- Delivery Format: Public Classroom
- Date 30 March, 2027 | 9:00 AM to 5:00 PM
- Location: Cairo-Sheraton (Egypt Stan)
- Language: English
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- Delivery Format: Virtual Learning
- Date 30 March, 2027 | 10:00 AM to 6:00 PM
- Location: Virtual (Arab Stand)
- Language: English
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- Delivery Format: Virtual Learning
- Date 07 July, 2027 | 8:00 AM to 4:00 PM
- Location: Virtual (Arab Stand)
- Language: English
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- Delivery Format: Public Classroom
- Date 07 July, 2027 | 9:00 AM to 5:00 PM
- Location: Dubai-Knowledge Village (Arabian St)
- Language: English
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- Delivery Format: Virtual Learning
- Date 18 November, 2027 | 9:00 AM to 5:00 PM
- Location: Virtual (Arab Stand)
- Language: English
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- Delivery Format: Virtual Learning
- Date 09 December, 2027 | 9:00 AM to 5:00 PM
- Location: Virtual (Arab Stand)
- Language: English
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